eq333 Privacy Policy
Your privacy matters to eq333. This Privacy Policy sets out in plain, formal English exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over that data as a registered player on our platform.
How eq333 Handles Your Data
The following cards summarise the six most important principles that govern how eq333 collects and manages your personal information. The complete legal text follows in the sections below.
eq333 collects registration data (name, date of birth, address, mobile number, email), identity verification documents, payment transaction records, gameplay activity logs, device and browser data, and communications you send to our support team.
We process your data to deliver the eq333 platform services, verify your identity under KYC obligations, process deposits and withdrawals, prevent fraud, comply with applicable legal requirements, and — where you have opted in — send relevant promotional communications.
eq333 does not sell personal data. We share data only with carefully selected service providers (payment processors, KYC verification partners, game studios) who are contractually bound to process it solely on our behalf, and with legal authorities when required by law.
All data transmitted to and from eq333 is protected by 256-bit SSL/TLS encryption. Personal data at rest is stored in access-controlled, encrypted databases. Internal access to player data is restricted to staff with a documented operational need.
You have the right to access, correct, or request deletion of your personal data, to withdraw consent for marketing communications, and to request a portable copy of your data. Submit all data rights requests to [email protected].
eq333 retains personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with our international operating licence obligations. Financial transaction records may be retained for longer periods as required by law.
Who We Are
eq333 is an internationally licensed online casino and sports betting platform operating at https://eq333.io. References to "eq333", "we", "us", or "our" in this Privacy Policy refer to the eq333 platform operator, its parent entity, and any subsidiaries or affiliates involved in delivering the platform's services to players in Bangladesh and other eligible jurisdictions.
eq333 acts as the data controller in respect of the personal data of registered players and website visitors. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual data processing agreements that restrict them to processing data only as instructed by eq333.
Personal Data We Collect
eq333 collects personal data from you directly when you register an account, make a deposit or withdrawal, contact our support team, or interact with the platform in any way that generates identifiable information. We also collect certain data automatically through technical mechanisms when you visit our website. The categories of personal data we collect are set out in the table below.
| Category | Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity card (NID) number, passport number, photograph | Provided by you at registration and during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including district, city — e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet number, bank account details (where applicable), transaction history, deposit and withdrawal amounts in BDT | Provided by you during payment transactions |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration, clickstream data | Collected automatically via cookies and server logs |
| Usage Data | Games played, bets placed, wager amounts, game session durations, sports markets accessed, bonus activity | Collected automatically from platform activity logs |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Provided by you when contacting support |
| Marketing Preferences | Email and SMS marketing opt-in / opt-out status, promotional communication history | Recorded from your account settings and consent interactions |
eq333 does not intentionally collect special category data (as defined under applicable data protection frameworks), such as health data, biometric data for identification purposes, racial or ethnic origin, political opinions, religious beliefs, or trade union membership. If you voluntarily disclose any such information to us (for example, in the context of a responsible gaming support interaction), we will handle it with the highest level of confidentiality and will not use it for any purpose beyond the immediate support context.
Legal Basis for Processing
eq333 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which we rely are as follows:
- Performance of a Contract: Processing that is necessary to deliver the eq333 platform services to you under the account agreement you entered into at registration. This includes account management, game delivery, bet settlement, and payment processing.
- Legal Obligation: Processing that eq333 is required to carry out to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) checks, KYC identity verification, sanctions screening, and retention of financial records.
- Legitimate Interests: Processing carried out for the legitimate interests of eq333 or a third party, including fraud prevention, platform security, network integrity, responsible gaming monitoring, and internal analytics — provided that such interests are not overridden by your rights and interests.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
How We Use Your Personal Data
eq333 uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your consent or establishing a fresh legal basis. The primary purposes for which we process your data are:
4.1 — Service Delivery
To create and maintain your eq333 account, authenticate your identity at login, provide access to casino games and sports betting markets, process deposit and withdrawal transactions in BDT, settle bets and credit winnings, and deliver customer support in English.
4.2 — Identity Verification and Compliance
To conduct KYC verification in compliance with our international operating licence, perform AML transaction monitoring, carry out sanctions and politically exposed persons (PEP) screening, and fulfil any reporting obligations to relevant regulatory bodies.
4.3 — Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, multi-accounting, unauthorised account access, payment fraud, collusion, and other forms of prohibited conduct as defined in the eq333 Terms and Conditions. This processing is carried out in the legitimate interests of eq333 and the broader player community.
4.4 — Responsible Gaming
To monitor gameplay patterns for indicators of problem gambling behaviour, to enforce player-set responsible gaming limits, to comply with any self-exclusion requests, and to provide proactive outreach to players who may be at risk. This processing serves both our legal obligations and the vital interests of players.
4.5 — Marketing Communications
Where you have opted in to receive marketing communications, to send you information about eq333 promotions, bonuses, new game launches, sports betting markets, and seasonal offers relevant to the Bangladeshi market (such as BPL cricket season promotions, Eid special offers, or Pohela Boishakh events). You may unsubscribe from marketing communications at any time by contacting [email protected].
4.6 — Platform Improvement
To analyse aggregated, anonymised usage data to improve the eq333 platform's performance, game selection, user experience, and localisation for Bangladeshi players. This analysis does not involve profiling at the individual level for purposes beyond service improvement.
Cookies & Tracking Technologies
eq333 uses cookies and similar tracking technologies (including local storage and session tokens) on its platform to ensure the site functions correctly, to maintain your logged-in session, to remember your language and display preferences, and to collect anonymised analytics data that helps us improve the platform.
The categories of cookies used by eq333 are:
- Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without rendering the platform inoperable.
- Functional Cookies: Used to remember your preferences, such as display settings, responsible gaming tool configurations, and language selection. Disabling these cookies may affect your platform experience.
- Analytics Cookies: First-party cookies used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used solely for internal platform improvement.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or to delete cookies that have already been set. Note that disabling strictly necessary cookies will prevent you from logging in to your eq333 account.
Data Sharing and Disclosure
eq333 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:
- Payment Service Providers: We share financial data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks in Bangladesh solely to process deposit and withdrawal transactions. These processors are contractually prohibited from using your data for any other purpose.
- KYC and AML Verification Partners: We share identity and address data with accredited identity verification and AML screening service providers to fulfil our compliance obligations. These partners are subject to strict data processing agreements.
- Licensed Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session data necessary to deliver their games on the eq333 platform. They do not receive personally identifiable account data.
- Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or regulatory direction. We will notify affected players of such disclosures where we are legally permitted to do so.
- Professional Advisers: We may share data with legal counsel, auditors, or other professional advisers in the context of legal proceedings, regulatory enquiries, or business audits, subject to confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of eq333's business, personal data may be transferred to the acquiring entity as part of the transaction assets, subject to appropriate confidentiality protections and notification to affected players.
International Data Transfers
eq333 operates internationally and some of our service providers are located outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than Bangladesh. Where such transfers occur, eq333 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections that would apply if the data remained in Bangladesh.
Appropriate safeguards for international transfers include contractual data processing agreements that incorporate internationally recognised standard contractual clauses, processing only by service providers located in jurisdictions that maintain adequate data protection standards, and internal binding transfer policies that apply the same data protection standards globally across the eq333 operational infrastructure.
Data Retention
eq333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal retention obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:
- Active Account Data: Retained for the duration of your account relationship with eq333 plus a minimum of five years following account closure.
- Financial Transaction Records: Retained for a minimum of seven years following the transaction date in compliance with financial record-keeping requirements applicable under eq333's international operating licence.
- KYC Verification Documents: Retained for a minimum of five years following account closure or the completion of the relevant KYC process, whichever is later.
- Support Communications: Retained for three years from the date of the communication, or for the duration of any unresolved dispute to which the communication is relevant.
- Marketing Consent Records: Retained for the duration of your account and for three years following account closure, to evidence the lawfulness of any marketing communications sent.
- Technical and Usage Logs: Typically retained for 12 months in identifiable form, after which they are anonymised and may be retained indefinitely for aggregated analytical purposes.
When personal data is no longer required, eq333 securely deletes or anonymises it using industry-standard methods that prevent reconstruction of the original data. Physical documents containing personal data are securely destroyed.
Your Data Rights
Subject to the legal basis on which we process your data and any applicable exemptions, you may be entitled to exercise some or all of the following rights in relation to your personal data held by eq333:
- Right of Access: You may request a copy of the personal data eq333 holds about you, together with information about how it is being processed. We will provide this in a clear, accessible format.
- Right to Rectification: You may request that inaccurate or incomplete personal data held by eq333 is corrected or completed. Certain data (such as your registered name and date of birth) can only be corrected by submitting supporting identity documentation via [email protected].
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to our legal retention obligations — for example, we cannot delete financial transaction records within the mandatory retention period.
- Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
- Right to Object: You may object to processing carried out on the basis of our legitimate interests, including profiling for responsible gaming monitoring purposes. You also have an unconditional right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
Children's Privacy
The eq333 platform is strictly intended for adults aged 21 years and above. eq333 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Registration on the platform by any person under the age of 21 is a violation of the eq333 Terms and Conditions and will result in immediate account closure and forfeiture of all balances.
If eq333 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data from our systems, close the associated account, and report the incident to our compliance team. If you believe that a minor has registered on the eq333 platform, please notify us immediately at [email protected].
eq333 employs age verification controls during the registration process and conducts ongoing KYC checks that include date-of-birth verification. These controls are in place to prevent underage gambling in line with our international licence requirements and our commitment to responsible gaming.
Security of Your Personal Data
eq333 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
- Encryption in Transit: All data transmitted between your browser or device and the eq333 platform is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that data cannot be intercepted in transit.
- Encryption at Rest: Personal data and financial records stored in eq333's databases are encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within eq333's internal systems is restricted on a strict need-to-know basis. All internal access is logged, monitored, and subject to periodic review.
- Two-Factor Authentication: Internal administrative access to systems containing player data requires multi-factor authentication. Players are also encouraged to enable two-factor authentication on their eq333 accounts.
- Penetration Testing: eq333 commissions periodic security assessments and penetration tests carried out by qualified third-party security professionals to identify and remediate vulnerabilities.
- Incident Response: eq333 maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights, eq333 will notify affected players and relevant authorities within the timeframes required by applicable law.
Third-Party Links
The eq333 platform does not contain links to external third-party websites for general browsing purposes. All links within the platform navigate to pages within the eq333.io domain. However, certain licensed game providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) deliver their game content through embedded iframes or dedicated game clients. While these providers are carefully vetted contractual partners of eq333, their own privacy practices within those game environments are governed by their respective privacy policies.
eq333 is not responsible for the privacy practices of any third-party game providers or payment processors operating within or alongside the eq333 platform. We encourage you to review the privacy documentation of any third-party service you interact with, where that information is made available to you.
Updates to This Privacy Policy
eq333 reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of material changes to this Policy by sending a notification to the email address associated with your account at least 14 days before the revised Policy takes effect. The updated Policy will also be published on this page with a revised effective date.
Minor updates — such as corrections of typographical errors, clarifications that do not alter the substance of how your data is handled, or additions of new game providers under the existing data sharing framework — may be made without advance notice. The date of the most recent update is displayed in the hero section at the top of this page.
Your continued use of the eq333 platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Policy. If you do not agree with any changes, you should cease using the platform and request account closure before the revised Policy takes effect.
Contact Us
eq333 takes privacy seriously and welcomes questions, feedback, and formal requests relating to this Privacy Policy or to the handling of your personal data. All privacy-related correspondence should be directed to our support team using the details below. Please use the subject line "Privacy Request" to ensure your enquiry is routed to the appropriate team.
- Email: [email protected] (plain text — not a clickable link)
- Response Target: Privacy enquiries — within 48 hours acknowledgment; substantive response within 30 days
- Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays
- Language: All privacy correspondence handled in English
- Postal Requests: Not available — all privacy requests must be submitted in writing via email to ensure a secure and auditable communication trail
Have a Privacy Question?
Our support team is available around the clock to help with any privacy-related concern. You can also review our full Terms and Conditions or explore the eq333 Casino while you are here.